Cintre's staff and services are independently regulated and assesed.
We are a regulated service and are independently audited by a variety of bodies.
These include local authorities and the Care Quality Commission (CQC).
Severnoaks, the charity's Residential Support Service has received an all round 'Good' this year 2017. Now making all three services run by Cintre 'Good'! You can read the latest report, describing CQC's findings and how we enable independence, via the CQC website.
"People received good care that was personal to them and staff assisted them with the things they made the choices to do".
"We received a number of positive comments from people about the staff. Comments included; "I discuss what I need. The staff support me. They help me with my money and budget".
Reachout our Support in the Community service, has received an overall ‘Good’ rating for its latest January 2017 Care Quality Commission inspection.
The service received ‘Good’ on all aspects "it’s safe, it’s effective, it’s caring, it’s responsive, and it’s well led".
The service received some wonderful praise from service users and relatives.
If you would like to read the full report you can via the CQC website.
Our staff are passionate and committed to provide support which is person centred and meets clients needs. We have staff who are dedicated and do behind the scenes work to insure people have the support they need. Cintre Staff have been nominated and WON the Care and Support West Awards 2016.
Read about Cintre Staff Winner here
Read what people think of Cintre in our latest survey results! Satisfaction ratings ranging between 61% to 99% .We received great personal comments from various clients. Thank you very much for completing.
"I am pleased to report that the past year has been one of success for Cintre. Much of the change programme introduced as part of a review of our strategic direction in 2013 is now well established and embedded in the way the charity works both internally and with our partners"
"By the time you receive this report the first residents will have arrived at our new supported living accommodation, Cintre In Via, in South Gloucestershire. This is the culmination of a two year project to source and convert a building suitable to be a home for five people who are approaching a major milestone on their journeyto independent living".
You can download our Annual Report and Accounts for the year ended 31 March 2016.
"In the detailed report you will read how we have impacted upon the lives of those we have come into contact with, how we continue to work with our colleagues in the Commissioning Teams to find the best solution at the right time and how Cintre ensures good governance and risk management whilst investing in training for the development of staff and Trustees".
"The financial statements comply with current statutory requirements, the Memorandum and Articles of Association and the Statement of Recommended Practice - Accounting and Reporting by Charities (March 2015).The Documents were approved by our Trustees on 26th July 2016". - Bob Moore, Chair of Trustees
Download our Annual Report and Accounts for the year ending 2015.
Visit the Care Quality Commission website to view and download their latest reports and inspections of Cintre's locations and services. See below for extracts from some of these reports.
Extracts from the Care Quality Commission Report as written by them and available in the public domain:
"Good relationships had been established between staff and the people they provided care for. Staff spoke about people in a meaningful way and enabled their independence". February 2017
"I feel listened to. Otherwise the relationship wouldn't last. I know I can ask any question and I'll be helped". - February 2017
"People received care that was responsive to their needs and personalised to their wishes and preferences". - May 2016
"People were provided with activities, food and a lifestyle that respected their choices and preferences". - March 2016
"Staff spoke with people in a meaningful way, taking a vested interest in what people were doing and asking how people were feeling". - March 2016
"People and relatives in the main spoke positively about the staff and told us they were caring"..."The calibre of staff is very high, all of them are friendly, outgoing, helpful, considerate and very professional in their dealings with residents and family members". - March 2016
"A visiting professional and family member both told us that communication is excellent. The family member told us 'I know I can ring them anytime, the work they have done is brilliant' The service ensured that they communicated with all the professionals involved with a person's care. All the people we spoke with knew how to make a complaint and told us who they would contact if they ever had any concerns".- May 2014
"When listening to staff it was apparent that they really cared about the individuals they were supporting and they provided care and support in accordance with people's wishes, always promoting and supporting independence. Service satisfaction surveys were completed regularly for people living in the home, visiting professionals and family members and any issues identified were promptly dealt with".- May 2014
"...they really cared about the individuals they were supporting... always promoting and supporting independence."
Care Quality Commission Report, May 2014