"Trust and confidence is in the foundations of our work."
At Cintre we are led by a trustee team, a management team and are supported by a dedicated team of key and support staff. We have around 50 staff on board all with varied skills, knowledge and experiences.
We have staff with university degrees such as: fine art, business management, social policy, languages, to staff with trade based skills: plumbing, woodturning, carpentry and specialist skills: health & safety, safeguarding, medication, food hygiene, first aid, fire safety, MCA, autism, epilepsy and counselling.
With such a diverse team aboard we can provide service users with a selection of workshops such as art, woodwork, computing and craft.
We work very hard to recruit the right staff and welcome new capabilities. We seek and have staff who are committed to their role, are able to demonstrate to us the values and commitments we desire and are able to identify with the service users.
We value the happiness of our staff and clients very much. It is important to us that there is a community between clients and staff, and trust and confidence in the work we do.
"Staff demonstrated they had a good understanding of people's individual needs and told us they understood people's preferences. Staff were very knowledgeable about people's different behaviours and specific needs...When staff spoke about the people they supported they expressed dedication". - CQC, report 2017
Read below a few descriptions about our dedicated staff:
Claire Mould -CEO
Claire began her career as a teacher, before working as a research student as part of an Early Years research team. Her subsequent doctoral research into neurological studies, led her to taking up a Senior Research Fellow position. The focus of her studies was predominantly the link between emotional intelligence and cognitive intelligence. Although Claire was primarily UK based she presented and worked internationally, particularly spending time at Kuala Lumpur University and Helsinki University. During this period Claire had several research papers and books published exploring theories of development and learning, and effective leadership and management strategies.
In 2000 Claire set up her own training and development company, providing accredited qualifications in the community to individuals who didn’t have the confidence or capability to access traditional routes into Higher Education. The strapline of the company was “working with you to optimise your potential” and focused on highlighting that within an appropriate, accessible, non-threatening and non-judgemental environment everyone has the capacity to actualise their inherent skills and abilities.
Continuing the common thread in Claire’s career path of supporting and providing developmental opportunities for vulnerable individuals In January 2011 Claire became the CEO of OPENhouse. OPENhouse is a Gloucestershire based charity that provides housing, education and complex mental health support to homeless young and vulnerable individuals. During her time at OPENhouse she restructured and rebranded the organisation to ensure that in a challenging national economic climate it was in a strong, sustainable position.
In August 2017 Claire joined the team of Cintre, as CEO. This move has enabled her to consolidate the broad skill base, and passion for proactively providing support for individuals who need a bit of help to access the community that she has acquired throughout her career. Claire believes firmly that everyone has the right to function as independently as they have the capacity to do so, and be the person they have the potential to be. It is the role of charities, such as Cintre, to facilitate this transition to a genuine feeling of independence.
Neil Baker – Partnerships and Development Manager
Neil spent 7 years working for a national newspaper as a senior commercial account manager and several years prior to that in various commercial roles within the IT sector. In 2004 he ‘saw the light’, left his role in London and after taking some time out, came back to work in the charity sector. He managed the business development side of things at a law centre in Swindon for 5 years and then spent 3 years as the new business manager for a large national care & support company based in Bristol. Neil has been at Cintre since April 2014, where he is responsible for business development and managing relationships with current and future partners.
Richard Luck – Registered Manager for Cintre House, Clifton.
Richard joined Cintre in 2014 having gained a background in care, support and education. Richard’s work has included work for specialist residential colleges, running pre-16 and post-16 residential care and support based provisions as well as work for training providers and mainstream colleges providing accreditation for people working within the care sector.
Richard also has a business background within the care and education sectors and holds both national care accreditation required for his role as Registered Manager, as well as an MBA.
Richard was attracted to his role at Cintre House because he feels passionate about Cintre’s ethos and values; providing the best opportunities possible for all, particularly around enablement and personal development for those individuals who benefit from the nature of support provided by Cintre.
In his spare time, Richard is a strong family man, being the father of four children, but also likes to keep fit with running and swimming. Richard is also a keen musician.
Rachel Hoskins – Registered Manager for Reach Out, Community support.
Rachel joined the Health & Social care sector in 2004 where she worked for a charity for people with autism as an activity liaison. With a keen interest in Asperger’s syndrome, Rachel joined Cintre in 2009 where she started as a floating support worker in our Reach Out service. In 2014, Rachel became the Registered Manager for the Reach Out service and is currently undertaking a Level 5 Diploma in Leadership.
Simon Potter- Registered Manager for Severnoaks.
Simon is the Registered Manager of Severnoaks our Residential Service in Clevedon.
Simon has worked across all areas of the Health & Social care sector since leaving school. Over the last 10 years he has managed a range of services from large nursing homes to smaller provisions such as Severnoaks.
Simon joined Cintre in 2015 when he relocated back to Somerset having spent 5 years in South and West Yorkshire.
Sonia Fernandes – Resources Manager
Sonia’s role as Resources Manager for Cintre started in 2013. Sonia’s role predominantly involves managing the backend but critical “nuts and bolts” of our services to ensure that we consistently deliver on the frontline. Her role can range from assisting the managers to recruiting the right candidate for the job, sorting out I.T issues that may be disruptive to business continuity and providing practical advice to staff regarding an HR related matter.
Sonia has a background in I.T and Management with a first degree in computer engineering and a Master’s in Business Administration. Over the past 12 years, she has worked in a variety of different roles including Software Engineer, Service Desk Analyst and Facilities Officer.
Sonia is an individual with a variety of skills and experience. She has volunteered in India, where she was actively involved in teaching orphaned children English and Maths and did some fundraising for developing a sheltered housing scheme for the homeless elderly. She volunteered as a Peer Mentor with Barnados Scotland supporting 14-16 olds with challenging behaviour to build their social skills and also volunteered with St. Vincent the Paul providing food and clothes to the homeless. She has also worked as a Care Assistant in a residential home for people diagnosed with Dementia whilst doing her MBA. These experiences sparked her interest and passion to work within a Social Care setting.
In her free time she is busy being mum to two gorgeous, bubbly and energetic daughters who ensure she is active and fit.
Maura Laporta – Finance Manager
Maura joined Cintre in 2008 having spent the previous 13 years working as a Chartered Surveyor in private practice responsible to the management of a mixed commercial portfolio on behalf of investment and property companies.
Maura’s role within Cintre is to ensure that the charity’s finances are managed effectively to meet the charitable objectives and purposes, whilst ensuring appropriate controls are in place to meet legal and regulatory requirements.
Maura was attracted to her role within Cintre because it enables her to have a positive impact on the life of those who Cintre supports.
We asked Maura to describe what it’s like working at Cintre:
“Working at Cintre provides an added boost as you eagerly anticipate the working day as you know you are helping people. I find my role rewarding and fulfilling”.
In her spare time Maura is a Mum to three children, a keen tennis player, grows her own fruit and vegetables in a local allotment and is a trustee for a Bristol charity that offers advice to the homeless.
Debbie Mines – Finance Assistant
Debbie Mines is the finance assistant at our head office in Westbury.
Debbie joined Cintre in 2011 after gaining a background in care and finance. Debbie’s previous work history is experience in Dom care, Bank Finance and Customer Service roles.
Debbie was attracted to the role at Cintre as it combined both her care and finance experience.
In her spare time Debbie has three grown up children and a granddaughter, she also spends time with her nephew who has cerebral palsy and is currently supported by our Reachout Centre.
Lisa Schimetat - Trusts and Grants Fundraiser
Lisa began her role as Trusts and Grants Fundraiser at Cintre in November 2016 and has over 4 years’ experience in research and fundraising. She has worked with a number of large and small Non-Profit Organisations across the world and strongly supports the work of local charities.
Lisa holds a M.A. in International Development Studies and has spent over 3 years in South-East Asia working on issues such as human trafficking, human rights and environmental issues.
She hopes to build a foundation for fundraising at Cintre to help grow and enhance the charity as a whole, as well as the service users’ lives.
Jeannie Richardson - Marketing and Communication Officer
Jeannie joined Cintre in November 2015 as a Marketing and Communications Intern in partnership with the University of the West of England. She has a background of Communication and Research development and Health Care. She previously worked for the Bristol charity ‘Bristol Women’s Voice’, where she realised communication and marketing was her forte. Prior to Bristol Women’s Voice, she previously worked for the NHS 111 as a Health Advisor whilst also completing her Bachelor’s desgree at the University of the West of England.
These experiences combined with her BA in English Language and Linguistics have shaped her into an individual who is flexible and creative in meeting Cintre’s audiences’ needs.
Jeannie was attracted to Cintre because she has strong interests in non-profit businesses, equal opportunity and improving Cintre’s presence and communication with all.
Each day her role involves copy writing, project planning, digital marketing, editing the social media channels, researching and improving the charity’s relationships and branding.
Jeannie enjoys spending time with the service users, supporting them to create the service user newsletter, and organising with colleagues fundraising events.
Angela Robinson – Keyworker
Angela is a keyworker at Cintre Reach Out. She’s been working full-time at Reach Out since September 2015 but worked for Reach Out before from 2007-10 as the Deputy Manager, where she later left for a little while to go travelling.
Angela has worked in social care for 20 years in various roles but really enjoys outreach and being out in the community.
She works 1-1 with service users living independently in and around Bristol.
We asked Angela to tell us about her role:
She says "It’s tricky to say in a nutshell what I do as a keyworker, each service user has different needs so the role is varied, which I really like. No two sessions are the same. I might support someone to travel on the train to a new job, then support someone to make a phone call about their benefits, or support someone to cook a meal".
"Alongside these practical aspects of the role, there is a degree of emotional support I provide. This may involve motivation and confidence building, but also referring on to specialist services and working with other professionals to provide support".
"I really like working at Cintre Reach Out (so much so I came back)! There is time to develop really positive/productive relationships with service users and their needs are our priority. Although we lone work and are out and about most days, the team support each other really well. I’m looking forward to being part of Cintre’s development in the future".
Helal Ali - Keyworker
Ali has been working with Cintre since December 2015. His working background derives around supporting people with mental health issues, dual diagnosis (Drug & Alcohol).
Prior to Cintre he worked within the field of youth offending and crisis intervention. He is also part of an ethnic health initiative in London, which raises awareness around health and wellbeing to the wider and diverse community. When asked about social care work Ali describes “Making positive difference is an incentive to this type of work. Often, people who come from disadvantaged backgrounds require support to rebuild their lives and ongoing support to face the challenges of day to day life”.
Social care work for Ali has always been close to home; he has a brother who was born with cerebral palsy and registered blind. When asked about supporting his brother Ali refers to how his knowledge and understanding around people with disability started from this experience because he has “supported him throughout his life”.
We asked Ali to tell us about his role at Cintre:
"My role is a key worker for Reach Out. The role varies because you work with differing service users. Everyone's support needs are very different so the approach has to be person centred. I thoroughly enjoy working with an organisation which is "service user led". I class myself as an ambassador of Cintre, and I'm looking forward to further development and opportunities from the charity that will contribute towards social change and positive differences to people's lives in Bristol and its surrounding areas".