In view of the impact that Coronavirus is having on health providers, businesses and individuals, we have introduced some additional health measures aimed at protecting our service users, staff, volunteers and visitors in line with the latest government advice.
The nature of our work, in close contact with vulnerable adults, means that our health and hygiene measures were already very stringent. Since Coronavirus became apparent as a serious health issue, we have implemented additional measures which mean that our service users and staff are more protected than ever.
We are continuing to run our residential homes. In order to minimise disruption to our residents we are following our usual routines as closely as possible. External visitors are asked not to attend currently, including family and external service providers such as hairdressers. Emergency contractors will visit only when absolutely necessary and will closely follow the additional hygiene procedures we have introduced.
Our community groups and activities are temporarily halted, until government advice around social distancing changes.
In order to provide close support to our community users who would normally see our staff face-to-face, we are offering support via telephone, Skype, Facetime and other tech solutions which best suit that individual. We are working very closely with our community service users to ensure that they are supported using these new methods whilst we all follow the social distancing procedures.
Our staff are already highly trained and very experienced in supporting our vulnerable service users and have received additional guidance around the additional challenges that social isolation, changes to routine, and a fast-changing situation bring to people who experience complex mental health needs.
The central office team who provide services such as management and finance, are working a shift pattern with some home working and some in-office working, to make sure we maintain social distancing whilst also being on hand to provide support to staff, service users and partners.
We are confident that we can continue to provide an excellent service to our users in residential homes and in the community during this time. We are implementing additional procedures, hygiene measures, working closely with Public Health England and local authorities, and following NHS guidance.
Claire Mould, CEO, Cintre