Website Privacy Notice
Find out more about how we protect your data online.

1. Introduction

At Cintre, we are committed to protecting your personal information. It’s your information, it’s personal, and we respect that. We also want to maintain the trust and confidence of all our service users, staff, supporters, and website visitors. Our Privacy Policy gives you detailed information on when and why we collect your personal information, how we use it and how we keep it secure.

Cintre is a charity registered in England and Wales (Reg Charity No: 280339). Cintre is the data controller of your personal information.

Contact details for Cintre:

Cintre House
54 St John’s Road
Clifton
Bristol
BS8 2HG

By phone +44 (0)117 923 7129 or email to enquiries@cintre.org

If you have questions regarding your information or its use, please contact our Data Protection Manager by email:  or by phone: +44 (0)117 923 7129

Although it is not compulsory to provide all of the information listed in this policy notice, should you choose not to, then Cintre may not be able to provide you with the full range of services that we have to offer.

2. How We Collect Your Personal Information

Generally, we collect your information when you decide to interact with us. This could include working for us, communicating with us online, or over the phone or in person. It could also be when you use or support our services.

We collect information in a number of ways which are listed below:

  1. When you use our services or engage in any other form of business with us.
  2. Contact us by phone, email or via our website.
  3. Approach us with any form of business, partnership or service delivery proposition.
  4. Apply for employment at our organisation
  5. Visit our website: we use cookies to help make the experience of using our website better and to personalise the service you receive from us – this means we will remember your previous visits and track the pages on our website that you visit. For more information, please see our Cookie Policy. When you visit www.cintre.org our web server automatically records your public internet protocol (‘IP’) address and also generates a log file.
  6. From time to time, we may also get data about you from third parties – please see the ‘How we may use your information’ section for more details. This could include the NHS, Local Authority organisations and other Government agencies for example the Disclosure and Barring Service.

3. The Types Of Information We Collect

We only collect the information that’s necessary to carry out our operations, provide the particular service you’ve requested and to keep you informed. There are occasions when you can choose not to give us certain information, but this for example, may limit the level of personalization we offer e.g. you may not get to hear about new services that might interest you. 

The type of information we collect depends on where and when it is gathered:

Information we obtain directly from you

When you engage in business with us, or contact us online, by post or phone we need to collect information from you in order to provide the service you are requesting.

We may collect:

  • Prefix and name
  • Gender
  • Email address
  • Date of Birth
  • Contact phone number(s)
  • Bank Account Details
  • Office address(s)
  • Billing address

If you are a student we may also collect:

  • Name of college/university
  • Area of college/university
  • Course name
  • Course faculty
  • Course level
  • Course end date

When you apply to work at our organisation we may also collect:

  • Passport details
  • Driving License details
  • Address History
  • Previous Employment History
  • Details of any academic or professional qualifications that you hold

When visiting our website we may collect the following information:

  • Automatically populated IP address: a public IP address is a unique number which allows a computer, group of computers or other internet connected device to browse the internet. The log file records the time and date of your visit, the pages that were requested, the referring website (if provided) and your internet browser version. This information is collected to help diagnose and manage the website, to audit the geographical make-up of users, and to establish how they have arrived at the website.
  • Cookies: for further information about Cookies and how Cintre uses them, please refer to our Cookies Policy.

Information we obtain independently from you:

Your information may be shared with us by independent organisations, for example client organisations that Cintre has worked with.

These independent organisations will only do so when it is required to complete a contract and/or when you have indicated your consent. You should check their Privacy Policy when you provide your information to understand fully how they will process and safeguard your data.

Third-Party Organisations

We may combine information you have given to us with this additional information available from external sources. This will only be done when you give permission to the relevant third-party organisations to share the data they hold on you, or if the data is already publicly available.

Social Media

Depending on your settings or the privacy policies for social media and messaging services like Facebook, WhatsApp or Twitter, you may give us permission to access information from those accounts or services.

Information Available Publicly

We may include information found in places such as Companies House and information that has been published in articles / newspapers.

4. Why We Collect Your Personal Information And How We Use It

The information we hold on you will be used in a number of ways. Here are the main ones: to provide a service you have requested, offer you a personalized experience and understand our customers’ needs better, inform you of events or updates you’ve asked for or contact you if we need to obtain or provide additional information (e.g. service changes).

Specifically, we use your information we collect in the following ways:

To carry out our operations, to provide a service or carry out a contract with you:

  • Deliver services
  • Process donations and Gift Aid. Please note that we only store sufficient donor details required to process gift aid, and record donations. All donation payment processing is handled by our third party provider Virgin Money Giving.
  • Process payments. Please note that Cintre only stores the bank account and sort code details required to make and receive payments from organisations that work with us in the course of our service delivery.
  • Recruit, retain and manage staff.

Where we have your consent:

Send you updates via email containing news about events, opportunities, and new services.

Where we have justifiable reason (including legal obligation and legitimate interest):

  • Help us target our marketing communications so that they’re more relevant to you.
  • Undertake research for grant or funding applications: we may contact you to ask you to participate in consumer research either via an online or telephone survey or in person. You are under no obligation to participate in research and, should you provide any further information, Cintre will inform you how any further information will be used.
  • Analyse and continually improve the services we offer.
  • The use of CCTV recording equipment in and around our premises for monitoring and security purposes.

5. How We Handle Your Information And Other Organisations

Cintre will never share, sell, rent or trade your personal information to any third parties for marketing purposes without your prior consent.

Some of our service providers may have access to your data in order to perform services on our behalf – donation processing by Virgin Money Giving is a good example of this. We make sure anyone who provides a service for Cintre enters into an agreement with us and meets our standards for data security. They will not use your data for anything other than the clearly defined purpose relating to the service that they are providing.

We may share your details with:

  • Service providers who work on behalf of Cintre for the performance of any contract we enter into with them or you, for example donation processing, printers and mailing houses, marketing agencies, database services, website hosting or email delivery service.
  • Third party advertisers (such as Facebook or Google) to help us identify customers similar to our audience or to serve relevant adverts to you on third party websites. The information shared with these advertisers is pseudonymised to protect your personal data.
  • Where required to do so (for example, if required to do so by a court order), or when requested by the police or a regulatory or government authority investigating illegal activities.

Cintre is not responsible for the privacy notices and practices of other websites even if accessed using links from www.Cintre.org and recommends that you check the policy of each website you visit and contact its owner or Data Protection Manager if you have any concerns or questions.

Despite all our precautions, no data transmission over the internet is 100% secure. So, we cannot guarantee the security of any information which you disclose to us and so wish to draw your attention to the fact that you do so at your own risk.

6. How We Protect Your Data

Cintre is committed to protecting the personal information you entrust to us. We adopt robust and appropriate technologies and policies, so the information we have about you is protected from unauthorized access and improper use e.g. your online account is encrypted and our own network is protected.

 

As part of the services offered to you through Cintre website, the personal information you provide may be transferred to countries outside the European Economic Area (EEA). By way of example, this may happen if any of the computer servers used to host the website are located in a country outside of the EEA. If Cintre transfers your personal information outside of the EEA in this way, we will take steps to ensure that your privacy rights continue to be protected as outlined in this privacy notice.

Cintre may transfer your data to the USA to organisations such as Facebook or Google. The USA has weaker data protection laws than that of the EEA and therefore we will ensure that only organisations who are a part of the EU privacy shield initiative will handle your personal information. More details on this certification can be found at www.privacyshield.gov/welcome

We will keep your information only for as long as is reasonably necessary for the purposes set out in this privacy notice and to fulfil our legal obligations. We will not keep more information than we need. The retention period will vary according to the purpose, for example if applying for a job at Cintre, we will typically keep your data for up to one year from the date of your last application whereas if you have purchased services from Cintre we may hold your details for up to 10 years. For further information about how long we will keep your information, please contact the Data Protection Manager using the contact details outlined in this notice.

If you ask us to stop sending direct marketing communications to you, we will keep the minimum amount of information (e.g. name, address or email address) to ensure we adhere with such requests.

7. Your Choices

You should find it easy to access and amend the personal information that we hold on you, or request that we stop contacting you. It’s your data and we want to make sure you feel in control of it.

You can amend your personal details and email contact preferences at any time by phoning, emailing, or writing using our contact details below.

Every email marketing communication that we send will include details on how to change your communications preferences or unsubscribe from future communications.

If you would like to see what information we hold about you, you can also request full details of personal information we hold about you under the Data Protection Act 1998, or after 25 May 2018, The General Data Protection Regulation, by contacting the Data Protection Manager. Please send a description of the information you would like to see, together with proof of your identity to enquiries@Cintre.org

At any time you have the right to ask Cintre to amend or stop how it uses your personal information including for marketing purposes. You can do this by phoning, emailing or writing using our contact details below.

You have the right to get information held about you by us corrected. If you have any concern about the accuracy of your personal data, please let us know using the below contact details.

If you would like us to remove the personal information we hold about you, please contact us using the below contact details.

You have the right to lodge a complaint with the supervisory authority, The Information Commissioner’s Office – www.ico.org.uk

By email: enquiries@cintre.org
By phone: 0117 923 7129
By post: Cintre House, 54 St John’s Road, Clifton, Bristol, BS8 2HG

8. Updates Or Changes To The Privacy Policy And Further Information

This notice was updated on 17 January 2019. It may be updated to take into account changes at Cintre or for example to reflect changes to regulation or legislation.

 

Updates to this policy will be posted on this page – please check back from time to time. We may also inform you of any changes where we hold an appropriate email address for you.

When your data is provided to us by another person (for example a recommendation) or a publicly accessible sources (such as Google) we will tell you where we obtained the information within a month of getting it.

Further information on data protection regulations and laws can be found here: https://ico.org.uk/for-the-public


Policy updated on 17 January 2019